Privacy Policy

1. Introduction

Easy Laundry ("we", "us", "our") is a laundry pickup and delivery service based in Auckland, New Zealand. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 and the New Zealand Privacy Principles. This policy explains what information we collect, how we use it, and the rights you have over your data.

2. Information We Collect

When you book a laundry service or create an account with us, we may collect:

• Your name, email address, and phone number
• Your pickup and delivery address, suburb, and postcode
• Hotel name and room number (if you are a hotel guest)
• Delivery instructions such as gate codes or access details
• Payment details processed securely through Stripe (we do not store your card information)
• Order history, service preferences, and detergent choices
• Messages you send us via live chat, email, or our contact form

3. How We Use Your Information

We use your personal information to:

• Process and deliver your laundry orders
• Schedule pickups and deliveries, and send you order confirmations and updates
• Communicate with you about your bookings and answer your enquiries
• Verify your address is within our Auckland service area
• Send promotional offers and updates, but only if you have opted in to marketing
• Improve our services, website, and customer experience
• Comply with our legal and tax obligations under New Zealand law

4. Sharing Your Information

We do not sell or rent your personal information. We only share it with trusted parties necessary to fulfil your order: our drivers who collect and deliver your laundry, our payment provider Stripe, and email delivery services to send you order notifications. We may also disclose information where required by law, such as to Inland Revenue or other New Zealand government agencies.

5. Data Storage and Security

Your personal information is stored securely on cloud servers and is accessible only to authorised staff. We use encryption and access controls to protect your data. Payment information is handled entirely by Stripe, a PCI-compliant payment processor, and is never stored on our own systems.

6. Your Rights Under the Privacy Act 2020

Under New Zealand law, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your information, subject to legal record-keeping requirements
• Withdraw your marketing consent at any time
• Complain to the Office of the Privacy Commissioner if you believe we have breached your privacy

To exercise any of these rights, please contact us at customercare.easylaundry@gmail.com.

7. Cookies and Analytics

Our website uses cookies and Google Analytics to understand how visitors use the site and to improve your experience. Analytics data is aggregated and does not identify you personally. You can control cookies through your browser settings.

8. Retention of Information

We retain your personal information for as long as necessary to provide our services and to meet our legal obligations under New Zealand tax and consumer law. Order records are typically kept for seven years for tax compliance purposes.

9. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us at customercare.easylaundry@gmail.com or call 021 087 85374. We are based in Auckland, New Zealand.